Here at AARYAH, we are committed to giving you a seamless shopping experience and want you to be 100% satisfied with your purchase. Upon placement of an order and receipt of that order by AARYAH, customers will be sent written confirmation via email. Any alterations to that order will also be confirmed with the customer via email notification within 12 hours. Once an order has been shipped, customers will receive a confirmation email with the tracking number. Please note, an order placed for multiple items may result in multiple or partial shipments. Additionally, as each piece is handmade, there may be a delay in the order if product is out of stock. The product might not be available again for a few weeks. We appreciate your patience. Please allow 2-5 business days from the time of purchase for order processing. AARYAH reserves the right to cancel and refund any order, at any time, for any reason. For any questions regarding orders, please contact us at firstname.lastname@example.org. We will always make our best efforts to accommodate requests for expedited processing.RETURNS
If you are not satisfied with your product and would like a refund, you must contact email@example.com within five (5) days of receiving your product to claim return. Orders (not including collaboration pieces, international orders or custom pieces) may be returned within 5 business days of the original order's arrival. After 5 days, the merchandise is not returnable and is considered final sale. Merchandise must be in unworn condition and must remain intact and undisturbed. Any security tags, labels, seals, stickers, or any other form of usage indicator that were in place on the merchandise when it was shipped must be in their original form when returned. In order to return or exchange, merchandise must be carefully enclosed in its original packing, include all original packaging and documentation, and be packed and shipped in such a way as to adequately protect the delicate and fragile contents inside. AARYAH is not responsible for shipping charges on returned or exchanged merchandise. We can only recommend UPS or FedEx when shipping items for returns, and we are not responsible for packages lost or damaged during shipment for returns. We will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use or abuse. Goods that are returned without their original packaging will not be accepted. Additionally, if tamper proof tag is removed, the returned good will not be accepted. All collaboration items, international orders and custom pieces are considered final sale. Any AARYAH jewelry bought through a pop up or any in-person purchase are also final sale.AARYAH is not responsible for any merchandise sold through 3rd party retailers. All purchases made through pop up shops and in person are considered final sale.REFUNDS (IF APPLICABLE)
Once your return is received by us and inspected for wear, we will send you an e-mail notification that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved for a refund, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10-12 business days (could vary). If you have not received your refund in a timely manner, please contact your bank/credit card company first. There is often a long processing time before a refund is posted. After doing the above and the credit has still not be applied to your account then please contact us.
We do not accept exchanges at this time.
In the event that you receive an incorrect or faulty item, please notify us within five (5) days of the items delivery and we will gladly refund or exchange your order for a correct or non-faulty item. Merchandise will be deemed faulty only if it is determined that it was faulty at its time of shipment, or if it were damaged during its time in transit. Merchandise damaged after delivery are not considered faulty, and therefore would not be eligible for refund or exchange. AARYAH is not responsible for damaged or stolen merchandise after delivery has taken place. If you receive incorrect or faulty merchandise, please contact us via email to firstname.lastname@example.org within five (5) days of your items delivery. In your message please include (1) your name, (2) best contact email, (3) best contact phone, (4) your order number, (5) a description & pictures of the defective nature of your order (6) and the address for where your exchanged item should be shipped. Soon, a member of the AARYAH Customer Support team will contact you to process your request. Processing procedure and evaluation of claims will be at AARYAH's discretion. Once the legitimacy of your concerns are confirmed by our team, your request will be processed and remedied ASAP. In returning incorrect or faulty merchandise, all of the standard rules of our Return Policy will apply. We cannot guarantee that items will be in stock at any time. In the event that your original order is no longer in stock, you may receive a refund, store credit, or exchange for another item. Since all situations vary, our team will make efforts to accommodate your specific needs as much as possible.
All United States domestic orders are shipped via USPS. All domestic orders are eligible for FREE shipping via ground shipping and are delivered within 1-5 business days, depending on location. Should you require expedited shipping in the form of guaranteed next day delivery or second day delivery, you will be given the option of making these selections on our check-out page. Those rates will vary according to package size, weight and final destination.
All International orders are shipped via USPS at a cost. USPS provides customs clearance and door-to-door delivery service within 5-15 business days. For all other orders, shipping rates will vary according to package size, weight and final destination. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For questions about international shipping, contact email@example.com.
All transit times begin after product is processed and shipped. Estimated transit time for international shipment assumes normal customs approval without delay. All shipping methods are not available for all destinations. All shipping policies are subject to change at any time for any reason at AARYAH discretion.REQUIRE SIGNATURE FOR DELIVERY
While reviewing the shopping cart page at the beginning of the checkout process, checking the box marked "Require signature for delivery" will indicate that the shipping provider (often UPS) must require a signature or other acknowledgement of receipt prior to leaving the package at its destination. AARYAH is not responsible for packages lost or stolen after the packaged is confirmed delivered by the shipping provider. If "Require signature for delivery" is not selected, customer is agreeing that packages may be delivered and left even when a recipient is not present, and such packages will be seemed delivered per the shipping providers standard confirmation. If "Require signature for delivery" is selected, and for some reason the recipient is unable to provide a signature or other acknowledgement and delivery is delayed as a result, it will be the customers responsibility to arrange delivery or pickup from the shipping provider using the tracking information provided by AARYAH.CARE
AARYAH jewelry is 100% handmade with delicate and intricate materials. Please observe the following guidelines to keep your AARYAH jewelry looking great. As each piece is hand made, there will be variations that may occur. Over time plating will wear on the jewelry piece. This is a normal and accepted occurrence on plated jewelry. We are not responsible if plating wears.
1) Store your jewelry in the original packaging or a soft pouch to avoid scratching.
2) Clean your product carefully with ONLY the special AARYAH cloth. The cloth provided will help maintain the original, lustrous finish and plating.
3) Please remove your jewelry before washing hands, swimming or applying body care products such as perfume, hairspray, soaps and lotions as this could harm the metals and reduce the lifetime of the plating, as well as cause discoloration and loss of crystal brilliance. Avoid wearing your pieces in highly humid areas. Plating will wear with day to day use. After applying make up, clean your hands before putting on your jewelry. Put on jewelry last when dressing, and take off first when undressing.
4) Avoid contact with water. Avoid hard contact (e.g. knocking against objects), which could cause scratches, chips on stones and other damages. Avoid contact with harsh, abrasive materials or glass cleaners.
5) For the AURAT collection, please do not hold from the name part, try holding it with the attached chain only to avoid finger imprints on it.
6) When not in use, hang up jewelry or store in a separate jewelry bag or box so it won't rub off by itself or with other materials and help prevent it to have any contact with air and humidity.
AARYAH offers a limited warranty on all our pieces. If damage (as a result of normal wear and tear) occurs within 1 months of purchase from AARYAH.com, please e-mail us and we will see what can be done. However, in order for the repair to be performed, all components, pieces, crystals, and parts must be provided by customer. If your purchase is over 1 month, on a case-by-case basis repairs may still be made but there will be a fee depending on the work needed and condition of the item. Please note that we use delicate stones that will crack/break on contact if not handled properly. We are not responsible for broken or cracked stones coming from wear + tear.
Since all AARYAH items are handmade, slight variation may occur. AARYAH cannot guarantee that repairs will be possible for items damaged through extraordinary circumstances or unreasonable, unexpected, or reckless use and treatment. Any such determinations of use and treatment will be at AARYAH discretion. If damaged components must be replaced, they will be replaced with components as close to the originals as possible, at the discretion of AARYAH. In order to begin your repair process, please contact us at firstname.lastname@example.org with the below information- your name, best contact email, best contact number, your order number, a description of the damage to your item and how it occurred and the address for where your repaired item will be shipped.