Upon placement of an order, customers will be sent written confirmation via email of their order. Once order has been placed, we can’t cancel the order. Once an order has been shipped, customers will receive a confirmation email with the tracking number.
Please allow 2-5 business days from the time of purchase for order processing. For any questions regarding orders, please contact us at email@example.com. We will always make our best efforts to accommodate requests for expedited processing.
All domestic orders are eligible for FREE shipping via USPS ground shipping. All United States domestic orders under $1,000 are shipped free via USPS. Orders over $1,000 will upgraded and shipped insured via FedEx for free
Should you require expedited shipping in the form of guaranteed next day delivery or second day delivery, you will be given the option of making these selections on our check-out page. Those rates will vary according to package size, weight and final destination.
All packages over $100 require signature at delivery.
AARYAH is not responsible for packages lost or stolen after the package is confirmed delivered by the shipping provider.
RETURN AND EXCHANGE POLICY
Because we follow a sustainable made to order model, custom pieces are final sale and non-custom pieces are eligible for a store credit. If you wish to exchange a non-custom piece for store credit, please email us at firstname.lastname@example.org within 14 days of delivery.
This helps us move in the spirit of intention by creating customized pieces and preventing excess. So, while we do not currently provide refunds at this time, we want you to be absolutely sure that you will love your piece. All questions are good questions, please don’t hesitate to reach out to email@example.com if you would like us to send you images, videos or you have any product related questions.
Non-custom AARYAH orders are eligible for a store credit within 14 days of delivery. Merchandise must be in unworn condition and must remain intact and undisturbed. Any security tags, labels, seals, stickers, or any other form of usage indicator that were in place on the merchandise when it was shipped must be in their original form when returned. In order to return, merchandise must be carefully enclosed in its original packaging, include all original packaging and documentation, and be packed and shipped in such a way as to adequately protect the delicate and fragile contents inside.
AARYAH is not responsible for shipping charges on returned or exchanged merchandise. We can only recommend UPS or FedEx when shipping items for returns, and we are not responsible for packages lost or damaged during shipment for returns. We will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use or abuse. Goods that are returned without their original packaging will not be accepted. Additionally, if tamper-proof tag is removed, the returned good will not be accepted.
No. All custom pieces are final sale.
Any AARYAH jewelry bought through a pop up, trunk show or any in-person purchase are final sale. AARYAH is not responsible for any merchandise sold through 3rd party retailers.
At this time, we do not.
In the rare event that you receive an incorrect or faulty item, please notify us within 5 days of the item’s delivery. Merchandise will be deemed faulty only if it is determined that it was faulty at its time of shipment, or if it was damaged during its time in transit. Merchandise damaged after delivery are not considered faulty, and therefore would not be eligible for refund or exchange. AARYAH is not responsible for damaged or stolen merchandise after delivery has taken place.
Ready to ship
These are all of our pieces that we have in stock in our inventory. Once your order has been processed, we can ship it out to you right away within 2-5 days.
Made to order
These are custom-made pieces or pieces that require the expertise of our second and third generation jewelers based in NYC’s Diamond District. You can expect to receive this order anywhere from 5-8 weeks after the order is processed. Please note that all of these pieces are final sale. If you need a custom piece by a certain day, please e-mail us immediately at firstname.lastname@example.org so we can accommodate your date.
Do you use any lab grown diamonds or gemstones?
No, we do not. We only believe in using natural diamonds and gemstones.
When we run out of our ready-to-ship pieces in our inventory, you have the option to add your e-mail to a wait list. When we produce more of the piece and it is in stock once more, you will be notified via e-mail. Waitlist items are first come first serve.
Our jewelry is handcrafted right here in New York City. We take pride in working with second and third-generation NYC-based jewelers to create powerful pieces that are made to last. Find out more about our craft on our ABOUT THE BRAND page
AARYAH offers a limited warranty on all our pieces. If damage (as a result of normal wear and tear) occurs within 1 month of purchase, please e-mail us and we will see what can be done. However, in order for the repair to be performed, all components, pieces, stones, and parts must be provided by customer.
If your purchase is over 1 month, on a case-by-case basis repairs may still be made but there will be a fee depending on the work needed and condition of the item.
Most repair fees will start at $50. Please note that we use delicate, natural stones that can crack/break on contact if not handled properly. We are not responsible for broken or cracked stones coming from wear + tear.
Yes. Repairs are taken on a case-by-case basis. Since all AARYAH items are hand crafted, slight variation may occur. AARYAH cannot guarantee that repairs will be possible for items damaged through extraordinary circumstances or unreasonable, unexpected, or reckless use and treatment. Any such determinations of use and treatment will be at AARYAH discretion. If damaged components must be replaced, they will be replaced with components as close to the originals as possible, at the discretion of AARYAH.
In order to begin your repair process, please contact us at email@example.com with the below information: your name, best contact email, best contact number, your order number, a description of the damage to your item and how it occurred and the address for where your repaired item will be shipped.
We will then let you know the cost of getting the piece repaired.
If you would like to have your AARYAH ring resized, resizing starts at $50 and goes up from there depending on the complexity. Not all rings can be resized so please be aware of that before purchase.
Yes, we offer digital gift cards. Gift Cards expire one year after the date of purchase. All gift cards are delivered digitally immediately upon purchase and are redeemable partially or in whole. For any questions email firstname.lastname@example.org
At checkout, enter your gift card code by typing it and applying it at “Discount code.” The value of your gift card will be automatically deducted from the order.
Yes, there is an option to include your note at checkout.
We accept all major credit cards and wire transfers.
These are all of our pieces that we have in stock in our inventory. Once your order has been processed, we can ship it out to you right away within 2-5 days. Bespoke Bridal are pieces that are custom-designed and one-of-a-kind. The entire process, from design to final product that is delivered to you will typically take 6-8 weeks.
Yes. However, we do encourage you to get in touch with us at email@example.com to view the piece virtually or in our showroom in NYC.
Yes. In addition to the stringent standards set by the United Nations known as The Kimberley Process, we take the time to get to know our sources and ensure that our contribution to the world is positive. The diamond industry has undergone an intense overhaul since the 1990’s, and currently employs an estimated ten million people around the world. Today our partners share the UN’s Sustainable Development Goals: to mine diamonds in a way that uplifts local economies, protects the environment, and promotes gender equality.
Our diamonds follow the grading scales and standards of the Gemological Institute of America (GIA).
No, we do not. We only work with natural diamonds and natural gemstones.
We highly recommend insuring your diamond jewelry. You are typically able to add your piece to an existing insurance plan or you can open a new account with Jewelers Mutual.
All AARYAH orders over $1000 are insured and signature at delivery is required for these items.
Yes, any orders with a New York shipping address incur sales tax. Sales tax is calculated automatically at check out.
Bespoke jewelry is custom designed jewelry that’s one-of-a-kind. You tell us your budget, aesthetic and stylistic requirements, and we work together to make a unique piece that’s specially made for you.
If you would like to create a custom piece with us (that’s not a style we’ve sold in the past), there is a design fee of $700. If you move forward with us, that fee is waived.
Our pieces typically take anywhere between 6 to 8 weeks to go from design to final product. If you need your bespoke pieces by a certain date, please let us know and we will try our best to accommodate.
Please visit our “Get Started” page to begin the process and our “How It Works” page to learn about the process. We’re looking forward to working with you.
We encourage you to start working on your engagement ring at least 4-5 months before the proposal date. However, we can accommodate last-minute requests on case-by-case basis.
We require a 75% deposit upon confirmation and the remaining before we ship the piece out.
Yes, we do. Many of our clients are not based in NYC and have worked with us 100% virtually. We do have an intimate showroom if you would like to book an appointment to come see our bridal styles.
We are happy to work with you on any non-bridal custom designs you’d like to explore. Whether it’s for an important occasion or just because, we’ll craft a piece that will reflect you and your personality.
We can resize many but not all rings. Pricing for ring resizing varies depending on style and usually starts at $50 and foes up from there depending on the complexity.
No, at this time we do not.
We can re-set your stone on a case-by-case basis. Please e-mail firstname.lastname@example.org for further inquiries.
We do not at this time.
RETURN POLICY AND WARRANTY
Bridal pieces purchased through www.aaryah.com come with a 6-month warranty for manufacturer’s defect so long as the damage did not result from unusual or extreme wear or use. After that warranty, repairs can be made on a case by case basis and will incur a fee.
All custom pieces are final sale.
This helps us move in the spirit of intention by creating customized pieces and preventing excess. So, while we do not currently provide refunds at this time, we want you to be absolutely sure that you will love your custom piece. All questions are good questions, please don’t hesitate to reach out to email@example.com with any comments, concerns or queries about the piece. Additionally, if you need a piece by a certain day, please reach out to the email immediately.
All prices and availability are subject to change without notice. In the event that you place an order for a product that has recently run out of stock, but is still temporarily listed on our web site, we will do everything in our power to reach you to offer a substitution, or give you the option to cancel the order.
AARYAH LLC reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by AARYAH LLC.
Yes we do!
Please note that all customs and duty fees are the customer's responsibility to pay. Although charges are not always incurred, assessment of duties and import taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Customs and duty fees are determined by the customs agency within the destination country.
Some shipments will be sent on a DDU (Delivered Duty Unpaid) basis, and you will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. Please contact your local customs office if you have any questions regarding the duty fee for your order.
All transit times begin after the product is processed and shipped. Estimated transit time for international shipment assumes normal customs approval without delay. All shipping methods are not available for all destinations. All shipping policies are subject to change at any time for any reason at AARYAH discretion.
All International orders under $1,000 are shipped via USPS. USPS provides customs clearance and door-to-door delivery service within 20-30 business days. For all other orders, shipping rates will vary according to package size, weight and final destination. Orders over $1,000 will be eligible for a discounted FedEx international rate.